PolicIES

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Effective Date: May 15, 2026

Due to the unique, handcrafted and limited nature of our products, all sales are final. We do not offer refunds, returns or exchanges. Please inspoect all items carefully before completing your purchase. Our team is happy to answer questions and help you select the perfect piece before checkout.

Any exceptions are made at the discretion of Oakwilde Trading Co. 

Oakwilde Trading Co. (“Oakwilde,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, join our email or SMS lists, shop with us, or interact with our brand online or in person.

We may collect the following information when you interact with Oakwilde:

• Name
• Email address
• Phone number
• Shipping or billing address
• Purchase history
• Social media usernames or interactions
• Information submitted through forms, giveaways, or event signups

We may also collect certain website usage information automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website activity through cookies or tracking tools

We use your information to:

• Send marketing emails and text messages
• Share product launches, events, promotions, and boutique updates
• Process purchases and customer service requests
• Improve our website and customer experience
• Administer giveaways, contests, and promotions
• Communicate with you about your orders or inquiries

By providing your phone number and/or email address, you agree to receive marketing communications from Oakwilde Trading Co.

Message frequency may vary. Message and data rates may apply.

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails
• Replying STOP to text messages

Consent to receive marketing messages is not a condition of purchase.

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our business, including:

• Email and SMS marketing platforms
• Payment processors
• Website hosting providers
• Shipping and fulfillment partners

These providers only receive the information necessary to perform services on our behalf.

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand visitor behavior
• Personalize your experience
• Support marketing and advertising efforts

You can adjust your browser settings to disable cookies if preferred.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or storage system can be guaranteed 100% secure.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal information.

To make a request, contact us at:
[INSERT EMAIL ADDRESS]

Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Our services are not intended for children under 13 years of age, and we do not knowingly collect information from children.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, please contact:

Oakwilde Trading Co.
Oakwildetradingco@gmail.com